Privacy Policy

Last Updated:17 August 2025

1. Introduction

Freedom Financing ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

As a finance broker, we understand the sensitivity of financial information and are committed to maintaining high standards of privacy protection in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, postal address
• Financial information: Income details, business information, assets, liabilities, credit history
• Identification information: Date of birth and identity document details
• Property and business information: Property details, ABN and related business profile details
• Family or guarantor information: Where relevant to an application

2.2 Technical Information

When you visit our website, we may automatically collect:

• IP address and approximate location data
• Browser type and version
• Device information
• Website usage analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Provide services: Process applications and provide credit assistance
• Lender communication: Share relevant information with lenders and funders
• Legal compliance: Meet regulatory obligations and verification requirements
• Communication: Send updates, service information and marketing with consent
• Service improvement: Improve website performance and user experience
• Customer support: Respond to enquiries and provide ongoing support

4. Information Sharing and Disclosure

4.1 Third Parties We Share With

We may share your personal information with:

• Lenders and funders: Banks, non-bank lenders and specialist providers
• Service providers: Credit reporting bodies, valuers, solicitors and insurers
• Professional networks: Accountants, advisers and brokers where authorised
• Technology partners: CRM, document management and communication platforms
• Regulators: ASIC, AUSTRAC and other authorities where required

4.2 Consent and Purpose

We only share your information:

• With your consent or as otherwise permitted by law
• For the purpose of providing our services
• To comply with legal or regulatory obligations
• To protect legitimate business interests where appropriate

5. Data Security

We apply technical and organisational safeguards, including:

• Encryption for data transmission and storage where appropriate
• Access controls and least-privilege permissions
• Secure systems, patching and monitoring
• Privacy and security awareness for staff
• Secure physical handling of records

6. Your Rights

Under Australian privacy law, you may request to:

• Access personal information we hold about you
• Correct inaccurate, incomplete or outdated information
• Lodge a complaint about how your information is handled
• Withdraw marketing consent at any time

7. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember preferences
• Analyse website traffic
• Improve functionality and user experience
• Support relevant content and campaigns

You can control cookies in your browser settings. Disabling cookies may affect some website features.

8. Data Retention

We keep personal information only as long as required for service delivery, compliance, dispute resolution and record-keeping obligations.

In most cases, client records are retained for at least 7 years following completion of services.

9. Changes to This Policy

We may update this Privacy Policy from time to time by:

• Publishing the updated version on our website
• Notifying affected users where required
• Providing notice through our services

10. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

If you are not satisfied with our response to your privacy complaint, you can contact the Office of the Australian Information Commissioner atwww.oaic.gov.au.